Shipping Policy – Naqse Libas

At Naqse Libas, we are committed to delivering your favourite women's fashion products safely and efficiently. Please review our shipping policy to understand how we process, dispatch, and deliver orders.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends, public holidays, or during promotional events may require additional processing time.

Once your order has been processed and dispatched, you will receive a confirmation message with shipment details.

Delivery Time

Nationwide Delivery (Pakistan)

Standard delivery time: 3–7 business days

Remote or rural areas may require additional delivery time depending on courier service availability.

International Shipping

International shipping may be available for selected regions. Delivery timelines vary based on destination country, customs procedures, and local courier services.

Estimated delivery time:

7–21 business days depending on the destination.

Shipping Charges

Shipping charges are calculated based on your location and order value.

Standard shipping rates will be displayed at checkout.

Free shipping promotions, if available, will be clearly mentioned on the website.

Additional charges may apply for international deliveries, customs duties, taxes, or import fees imposed by the destination country.

Order Tracking

Once your order has been shipped, tracking information will be provided through email, SMS, or WhatsApp (where applicable). Customers can use the tracking number to monitor the status of their shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

Weather conditions

Public holidays

Courier service disruptions

Customs clearance procedures

High order volumes during sales and festive seasons

Naqse Libas is not liable for delays caused by circumstances beyond our control; however, we will assist customers in tracking and resolving shipment-related concerns.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of order placement.

Naqse Libas cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the parcel, the order may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

1. Take clear photos of the package and product.

2. Contact our customer support team within 48 hours of delivery.

3. Provide your order number and supporting evidence for review.

Claims submitted after the specified period may not be eligible for investigation.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or regulatory charges imposed by their local authorities. These charges are not included in product prices or shipping fees unless stated otherwise.

Contact Us

For shipping inquiries, order tracking assistance, or delivery-related concerns, please contact us:

Naqse Libas Customer Support

Email: naqselibas@gmail.com

Phone/WhatsApp: 

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM