Return & Exchange Policy

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At Poshak Pret, we are committed to providing premium-quality women's clothing and a seamless shopping experience. We carefully inspect every product before dispatch; however, if you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Exchange Policy

We offer exchanges for eligible items within 7 days of receiving your order.

To qualify for an exchange:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• The item must not show signs of wear, damage, alteration, or washing.

• Exchange requests must be submitted within 7 days of delivery.

Eligible Reasons for Exchange

You may request an exchange if:

• You received the wrong item.

• The item received has a manufacturing defect.

• The product was damaged during transit.

• You received a different size than the one ordered.

Exchanges are subject to stock availability. If the requested item is unavailable, customers may choose another product of equal value or pay the difference for a higher-priced item.

Return Policy

Returns are accepted only for defective, damaged, or incorrectly delivered products.

To initiate a return:

• Contact our customer support team within 7 days of receiving your order.

• Provide your order number along with clear photos of the product.

• Once approved, return instructions will be shared.

Returned items must meet all eligibility requirements mentioned above.

Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Sale or discounted items.

• Promotional or clearance products.

• Products damaged due to misuse, washing, or improper handling.

• Items returned without original tags and packaging.

• Customized or altered products.

• Requests made after the specified return/exchange period.

Refund Policy

Refunds are only issued under the following circumstances:

• The ordered item is out of stock after purchase.

• A defective or incorrect product was delivered and a replacement is unavailable.

• The order cannot be fulfilled by PoshakPret.

Approved refunds will be processed through the original payment method within 7–14 business days.

Shipping Charges

• Customers are responsible for return shipping costs unless the error was caused by PoshakPret.

• In cases of defective, damaged, or incorrect items, return shipping costs may be covered by PoshakPret after verification.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests cannot be guaranteed.

How to Request a Return or Exchange

To submit a request, please contact us with:

• Order Number

• Full Name

• Contact Number

• Reason for Return/Exchange

• Photos of the product (if applicable)

Our customer support team will review your request and respond within 1–3 business days.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Poshak Pret Customer Support

Email: naqselibas@gmail.com
WhatsApp/Phone: +92 3280026786
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Thank you for shopping with Poshak Pret. We appreciate your trust and look forward to serving you with timeless fashion and exceptional customer care.

Contact Us

For any questions regarding refunds, returns, or exchanges, please contact our customer support team: