At Naqse Libas, customer satisfaction is our priority. We strive to provide premium-quality women's clothing that meets your expectations. If you are not completely satisfied with your purchase, please review our Refund and Exchange Policy below.

Exchange Policy

We gladly offer exchanges for eligible products under the following conditions:

Exchange requests must be submitted within 7 days of receiving your order.

Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.

Products showing signs of wear, alteration, washing, or damage will not qualify for exchange.

Exchange is subject to product availability. If the requested size or design is unavailable, customers may choose another item of equal value or pay the difference for a higher-priced item.

Eligible Reasons for Exchange

You may request an exchange if:

You received the wrong item.

The product has a manufacturing defect.

The size received differs from the size ordered.

The item was damaged during delivery.

Refund Policy

At Naqse Libas, we maintain strict quality control standards. Refunds are only provided under specific circumstances.

Refund Eligibility

A refund may be approved if:

The ordered item is unavailable after purchase.

The product received has a verified manufacturing defect that cannot be replaced.

An incorrect item was delivered and a replacement is unavailable.

Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase.

Minor color variations caused by screen settings, photography, or lighting.

Incorrect size selection by the customer.

Products that have been used, washed, altered, or damaged after delivery.

Sale, promotional, clearance, or discounted items unless received defective.

Return Process

To initiate a return, exchange, or refund request:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your order number, contact information, and clear photos of the product if reporting a defect or incorrect item.
3. Our team will review your request and respond within 2–3 business days.
4. Once approved, return instructions will be provided.

Shipping Charges

Customers are responsible for return shipping costs unless the error was caused by Naqse Libas.

In cases of defective, damaged, or incorrectly delivered products, return shipping expenses may be covered by Naqse Libas after verification.

Processing Time

Approved exchanges are typically processed within 5–7 business days after the returned item is received and inspected.

Approved refunds are processed within 7–14 business days depending on the original payment method and banking procedures.

Order Cancellation Policy

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests cannot be accepted, and the standard exchange or refund process will apply.

Important Notes

We recommend inspecting your order immediately upon delivery.

Keep all original packaging and tags intact until you are satisfied with your purchase.

Naqse Libas reserves the right to refuse exchange or refund requests that do not comply with this policy.

Contact Us

For any questions regarding refunds, returns, or exchanges, please contact our customer support team:

Naqse Libas Customer Support
Email:  naqselibas@gmail.com

Phone/WhatsApp: 

Business Hours: Monday – Saturday, 10:00 AM – 9:00 PM